Overview

Job type: Long-time based contract Job Opportunity

Location: 100% Remote in Colombia

Job Description:

The ServiceNow NowAssist Analyst supports, configures, and optimizes ServiceNow NowAssist and AI-powered capabilities to enhance productivity, automation, and user experience across the ServiceNow platform. This role focuses on analysis, configuration, enablement, and operational support of NowAssist features rather than deep custom development.

The analyst works closely with platform developers, data stewards, and business stakeholders to ensure that NowAssist capabilities are effectively enabled, governed, and aligned with business processes, particularly in areas such as ITSM, HRSD, knowledge, CMDB, and workflow execution. This position operates with moderate autonomy and escalates complex development or architectural decisions to senior developers or architects.

Responsibilities
- NowAssist Configuration & Enablement
- Configure and support ServiceNow NowAssist features, including AI-powered assistance for case and incident summarization, knowledge generation,



and workflow support.
- Assist in enabling NowAssist capabilities across applicable ServiceNow modules while adhering to platform standards and governance.
- Validate data readiness and content quality to ensure optimal AI output and adoption.
- Platform Analysis & Support
- Analyze business and operational requirements related to AI-assisted workflows and translate them into ServiceNow configurations.
- Support platform enhancements by configuring forms, flows, UI policies, and standard automation tools that integrate with NowAssist features.
- Perform impact analysis and support testing activities related to NowAssist and platform updates.
- Stakeholder Collaboration
- Partner with business users, data stewards, and ServiceNow developers to gather requirements and provide recommendations for AI-assisted use cases.
- Support user adoption through demonstrations, documentation, and guidance

📌 ServiceNow Admin/ 100% Remote in Colombia
🏢 Pyramid Consulting
📍 Colombia