System Engineer – Remote

As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily, owning each case from start to resolution.

Responsibilities
- Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
- Manage identity, access, and mail flow (policies, routing, filtering, archiving).
- Script and automate tasks with PowerShell; contribute to runbooks.
- Support cloud environments (AWS preferred, Azure acceptable).
- Collaborate with Tier 1, Product, and Engineering teams on escalations.
- Maintain clear documentation and provide daily updates across ticket queues.
- Mentor junior engineers and model ownership mindset.

Requirements
- 5+ years in systems engineering or advanced technical support.




- Customer-facing communication skills with C1 level English or equivalent.
- Strong Windows administration, including Active Directory and Exchange/O365.
- Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
- Hands‑on PowerShell experience (must be comfortable writing and using scripts).
- Proven ability to manage a high-volume ticket load with attention to detail.

Preferred Qualifications
- Citrix administration (XenApp/XenDesktop/NetScaler).
- AWS/Azure certifications.
- Experience with SQL, SCCM, or additional scripting languages.

Benefits
- Compensation: USD $3,500–$4,500 /month.
- Schedule: Fixed 9‑hour shift (incl. lunch) between 8:00‑20:00 EST, Mon‑Fri.
- On‑call rotation: 1 week every 3 months.
- Holidays: US market holidays observed.
- Only CVs submitted in English will be accepted.

Location: Bogota, D.C., Capital District, Colombia.

📌 Systems Engineer (Colombia)
🏢 Sur Global
📍 Colombia