At adidas, every role counts in driving our purpose forward. The Credit Team Lead ensures the effective execution of credit and collection activities within the Order to Cash (O2C) process. This role is responsible for supervising a team of credit analysts/collectors, driving adherence to global credit policies, and supporting the achievement of key performance indicators such as Gross Overdue, DSO, and Bad Debt. Acting as the operational link between the team and senior O2C leadership, the Credit Team Lead balances customer relationship management with risk mitigation, ensuring reliable cash flow and compliance with corporate standards.
Key Responsibilities and General Accountabilities:
- Manage small/medium size markets within GBS.
- Guide and develop GBS O2C team, fostering a high-performance culture, and ensuring optimal workload distribution.
- Coach, mentor, and develop team members to build capability and engagement.
- Enforce general credit and collection standards, mitigating risk,
and ensuring alignment with corporate governance.
- Drive continuous improvement initiatives, implementing new tools and processes, and supporting transformation projects.
- Serve as a trusted advisor to internal teams and external customers, resolving escalations, and strengthening relationships.
- Oversee credit assessments, approvals, and monitoring to minimize financial exposure.
- Monitor and control overdue receivables, ensuring timely follow‑up and resolution of outstanding balances.
- Implement proactive collection strategies to reduce overdue accounts and improve cash flow.
- Drive reduction of Gross Overdue by implementing proactive collection strategies and monitoring performance.
- Establish and maintain credit limits in line with global policies.
- Drive timely collection of receivables, ensuring adherence to KPIs and cash flow targets.
- Act as escalation point for customer disputes, coordinating resolution with sal
📌 Team Lead Credit (Colombia)
🏢 Adidas
📍 Colombia
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