Job Description

We are currently looking for an experienced Application Support Manager to join our dynamic team and collaborate with a global enterprise software client specializing in cloud-based tax technology and large-scale ERP integrations.

This is a leadership role focused on managing high-performing teams responsible for supporting complex enterprise applications and cloud-based customer environments. The ideal candidate combines strong people leadership, operational excellence, and technical understanding of enterprise software ecosystems including SAP, Oracle, APIs, cloud platforms, and SaaS operations.

You will lead a team of Technical Support Engineers across multiple experience levels, driving customer satisfaction, operational performance, incident management, and continuous improvement initiatives. You will work closely with Engineering, Product, Customer Success, and Cloud Operations teams to ensure world-class support delivery for enterprise customers.





This role is idóneo for leaders who thrive in fast-paced SaaS environments and enjoy building strong technical teams, improving support operations, and driving cross-functional collaboration at scale.

Qualifications
- 5+ years of experience in technical support, application support, enterprise software operations, or related environments.
- 2+ years of experience leading or managing technical support or engineering teams.
- Proven ability to coach, mentor, and develop technical professionals in customer-facing environments.
- Strong understanding of enterprise support operations including: SLA management, escalation management, incident response, queue management, customer satisfaction metrics and operational reporting, among others.
- Experience working with enterprise SaaS platforms and cloud-based application environments.
- Familiarity with enterprise ecosystems such as SAP, Oracle, APIs, and cloud integrations.
- Working understanding of: REST/SOAP APIs, XML/JSON, SQL and enterprise databases

📌 Application Support Manager (Bogotá)
🏢 Software Mind Americas
📍 Bogotá