Staff Site Reliability Engineer (P4)

As a Staff Site Reliability Engineer (P4), you will define and elevate the reliability standards across the platform. This role goes beyond owning individual services — you will establish the patterns, practices, and tooling that enable all teams to build and operate reliable systems at scale.

You will operate across team boundaries, identifying systemic reliability risks and designing cross-cutting solutions that improve the overall health of the platform. Acting as a bridge between service-level reliability and organizational maturity, you will help ensure reliability becomes a built-in property of the system rather than a reactive effort.

This role combines deep technical expertise with strong leadership and influence. You will mentor senior engineers, guide architectural decisions, and promote a culture of proactive reliability, observability, and operational excellence across the organization.

Core Responsibilities
- Define and evolve reliability standards, patterns, and tooling adopted across the platform.




- Own the reliability posture for critical service domains and drive architectural reviews to ensure reliability, operability, and recovery are first-class concerns.
- Design and implement cross-cutting reliability mechanisms such as circuit breakers, retry policies, graceful degradation, and load shedding.
- Establish and maintain scalable SLO frameworks that teams can adopt with minimal friction.
- Lead complex, multi-service incident response as an incident commander and drive high-quality postmortems focused on systemic improvements.
- Identify recurring incident patterns and implement structural solutions to prevent future failures.
- Improve incident response processes, tooling, escalation paths, and communication practices.
- Design and drive observability strategies across services, including metrics, logs, traces, and alerting systems.
- Ensure alerting is actionable and aligned with SLOs, and build shared da

📌 Staff Site Reliability Engineer (Colombia)
🏢 amwell
📍 Colombia