Website Onboarding Specialist

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of.

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time)

What You Will Do
- Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Manage all records and upkeep all task management systems related to website service delivery
- Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call




- Collaborate with a team of website designers to deliver websites on time
- Assist with website service scoping or answer questions from potential customers
- Investigate website errors or support, research, and suggest website service improvements
- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
- Use graphic design tools to create visual elements that are in line with our customers’ branding
- Resourceful and can research and develop content to build websites quickly
- Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
- Problem solver, resolves and handles customer complaints
- Up to date with website trends and website development techniques that are most e

📌 Website Onboarding Specialist (Colombia)
🏢 Cloudbedsthirdpartyboard
📍 Colombia