Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer‑centric culture, innovation‑driven mindset, and commitment to long‑term client success.
About the Role
As an Account Manager / Customer Success Professional at Simpro Group, you will play a critical role in driving customer retention, relationship growth, and overall client success.
You will manage a portfolio of customers, acting as a trusted advisor while helping clients maximize the value of Simpro’s solutions. This position is adecuado for commercially minded professionals who enjoy customer engagement, portfolio growth,
and building long‑term strategic partnerships.
Key Responsibilities
Account Health & Relationship Management:
Proactively manage a portfolio of existing customer accounts to foster long‑term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.
Identify and Close Expansion Opportunities:
Develop a deep understanding of your clients’ businesses and goals to identify opportunities for upsell and cross‑sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets.
Customer Success & Product Adoption:
- Guide customers throughout their journey with Simpro Group solutions
- Help clients maximize software adoption and product utilization
- Identify workflow inefficiencies and recommen
📌 We are hiring Account Management roles (Barranquilla)
🏢 roca-alliances-sa
📍 Barranquilla
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