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Regional Collections Lead
Location: Bogota, Colombia
Monks Technology Services, part of Media.Monks and S4 Capital, is a general consulting firm specializing in AI-powered transformations for large enterprises.
About The Role
As a Regional Collections Lead, you’ll lead a regional Finance team responsible for post-billing Order-to-Cash activities across LATAM and NAMER entities, driving collections performance, reducing aged debt, improving working capital outcomes, and ensuring an efficient, compliant, and customer-focused collections service.
Responsibilities
- Lead, coach,
and develop a team of Collections Specialists and Team Leads
- Oversee regional collections performance and drive achievement of cash collection, overdue debt, and DSO targets
- Monitor team KPIs, productivity, service levels, and collections reporting
- Review aged debt and prioritize collection activity based on risk, value, and business impact
- Support resolution of escalated or complex customer accounts, disputes, overdue invoices, and payment delays
- Partner with Controllership, Cash Applications, Cash & Banking, Billing, Credit, and other Finance teams to resolve payment and account issues
- Ensure compliance with collections policies, controls, escalation procedures, and standardized Order-to-Cash processes
- Communicate with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes
- Provide management with updates and insights on overdue accounts, cash flow risks
📌 Regional Collections Lead (Bogotá)
🏢 Monks
📍 Bogotá