Job Description
Type: Full Time. In-person job.
Education / Educación
Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.
Key Responsibilities
- Monitor network alarms, alerts, and service performance through NOC monitoring systems.
- Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
- Open, document, and manage incident tickets following operational procedures.
- Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.

Qualifications
- 1–3 years of experience in technical support, NOC operations, or network monitoring.
- Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure.
- Familiarity with monitoring tools and ticketing systems is a plus.
- Ability to follow operational procedures and escalated issues appropriately.

KPI's
- Monitoring response time ≤ 10 minutes
- Incident ticket creation accuracy ≥ 95%
- Escalation time to Level 2 ≤ 15 minutes
- Ticket documentation completeness ≥ 95%

📌 NOC Analyst (Cali)
🏢 Empresa reconocida
📍 Cali