As an Account Manager, you will be responsible for renewals and stakeholder management.

Responsibilities
- Participating in meetings with key stakeholders starting from onboarding kick‑off and Business Review meetings.
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
- Assisting sales for upselling and initiating opportunities with the right product and right contact.
- Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio.
- Ensuring Customer Success realization achieved and recognized across key stakeholders, reaching NPS targets to ensure the best customer experience and success recognition.
- Achieving customer advocacy goals with the marketing team through success stories, testimonials,



and so on.
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Qualifications
- A university degree in Business, Marketing, Engineering, or related fields.
- 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Strong communication skills in both writing and speaking (English & Native Language).
- High sense of responsibility and accountability.
- Strategic thinking with excellent project management skills.
- Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus.
- Proven track record of using sales & persuasive skills.
- Experience in negotiating and navigating contracts and legal discussions.
- Adaptability to a fast‑paced, high‑growth, rapidly changing environment.
- Proven track record of driving decision

📌 Account Manager (Bogotá)
🏢 Insiderone
📍 Bogotá