Responsibilities
- Lead and supervise a team of Air Freight customer service representatives.
- Provide guidance, support, and ongoing training to ensure a high level of customer service.
- Build and maintain strong relationships with clients, addressing inquiries, concerns, and providing timely updates.
- Ensure compliance with local and international regulations governing air cargo, including customs requirements, security measures, and dangerous goods regulations.
- Ensure efficient coordination with other departments to meet customer demands and expectations.
- Proactively identify and address customer issues, working closely with the operations team to find timely solutions.
- Collaborate with the Air Freight Manager Andean Region and other departments, such as sales to ensure excellent customer experience.
- Implement corrective measures to prevent recurring issues and improve overall customer service quality.
- Monitor key performance indicators (KPIs) and set targets for the customer service team.




- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for process improvement and implement streamlined procedures to enhance overall efficiency.
- Ensure compliance with Maersk internal regulations governing air cargo, compliance and others.
- Collaborate with other departments and offices within the company to ensure efficient and effective operations across all regions and services.

Requirements
- Minimum of 5 years of experience leading logistics operations teams.
- At least 2 years of experience within air logistics operations environments.
- Experience with CargoWise is desirable.
- Strong working knowledge of Excel and MS Office applications.
- Upper‑intermediate level of English, with the ability to hold professional conversations.
- Ability to navigate ambiguity and adapt to changing or uncertain environments.
- Strong goal‑oriented mindset with a clear focus on customer needs and satisfaction.

📌 Air Product Operations Team Lead (Colombia)
🏢 Damco Spain
📍 Colombia