Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Responsibilities
- Analyze shipment documents that are transmitted from/to World Courier offices, such as Invoices, Packing List, mawb, hawb, local documents and request amendments when needed.
- Send, receive, and request instructions to/from World Courier offices to proceed with shipments following each Customs Regulations.
- Instruct customers on how to fill up shipment documents and assist them on doubts regarding delivery/pick up schedule and customs regulations.
- After checking shipment routing, carriers, shipment temperature and deadlines, schedule pick up/delivery with customer.
- Keep World Courier offices, customers and all parties updated on shipment process.




- Raise shipment orders on World Courier system.
- Contact with customers using the different channels available and record the interaction and status in World Courier systems.
- Monitor and update World Courier system reports and jobs that requires feedback or action.
- Follow World Courier procedures, working instructions and process, contribute with suggestions to improve the same and interact constantly as one of the team members that replicates the best practices in the area.
- Follow up replenishments' needs with drivers, airport staff and origin/destination offices to keep the cold chain as per World Courier procedures.
- Instruct operation departments regarding shipment routes, package needs, labels, documents, delivery/pick up schedule, shipment handling and temperature‑controlled instructions as aligned with customer.
- Notify import arrivals to importers, broker, airlines, and airport administration company. Confirm

📌 International Customer Service Rep III (Bogotá)
🏢 World Courier
📍 Bogotá