Job Description: Administrative manager

Academic Background

Technical or Professional degree in relevant fields.

Experience

Operational and/or administrative work experience in service sectors.

Specific Knowledge

Proficiency in English and Spanish.

Basic proficiency in Microsoft Word and Excel.

Experience managing emails and technological tools/applications.

Strong interpersonal relationship management skills.

Required Skills and Abilities

Operational management and coordination capabilities.

Numerical aptitude for performing required calculations and averages.

Ability to work collaboratively and foster harmonious interpersonal relationships.

Initiative and problem-solving skills under pressure.

Emotional stability in professional interactions.

Proactive in suggesting and implementing work improvements.

Sound judgment in escalating issues with viable and effective solutions.

Commitment to organizational mission.

Service-oriented mindset.

Information confidentiality.

Key Responsibilities

Service Execution

Service Request Management:



Receive and record client service requests, evaluating their nature (logistics or sales) and efficiently coordinating the logistics to meet client needs.

Service Scheduling: Collaborate with execution teams and properties to set appropriate dates and times for requested services, ensuring effective planning and timely execution.

Service Assignment: Assign services to the appropriate execution teams, considering their capabilities and availability to ensure fair and efficient task distribution.

Capacity Expansion: Assess current capacity to meet service demand and, if necessary, coordinate the addition of external resources or personnel to maintain client satisfaction.

Immediate Additional Service Management: Respond to and manage additional service requests from execution teams during task execution, ensuring immediate and efficient adaptation to evolving needs.

Incident Management: Supervise, record, and commu

📌 Gestor de servicios y atencion al cliente (Barranquilla)
🏢 8020Recruit
📍 Barranquilla