Requirements
- Strong background in C# and .NET Framework 3.5 and above, .NET Core
- Experience with containerized environments, Docker, Kubernetes
- Strong knowledge of AWS microservices architectures
- Experience with cloud integration and data services, AppSync, DocumentDB
- Experience supporting Sitecore platforms, including Sitecore XM Cloud
- Experience supporting frontend deployments on Vercel
- Working knowledge of AngularJS for frontend issue analysis and collaboration
- Experience performing end‑to‑end troubleshooting across frontend, backend, and infrastructure
- Experience monitoring distributed systems and analyzing application performance
- Ability to validate deployments and ensure post‑release stability
- Experience working in 24x7 production support environments
- Strong analytical, problem‑solving, and communication skills

Responsibilities
- Provide 24x7 production support for business‑critical applications
- Resolve incidents and perform root cause analysis across frontend, backend, and infrastructure




- Fulfill service requests and provide application configuration support
- Monitor application health and performance in distributed, cloud‑native systems
- Validate deployments and perform post‑release stability checks
- Execute proactive health checks to prevent outages and performance degradation
- Troubleshoot APIs, microservices, and cloud integrations
- Support Sitecore XM Cloud applications and related services
- Support frontend hosting and deployment issues on Vercel
- Analyze logs, metrics, and system behavior to identify issues
- Collaborate with development, platform, and infrastructure teams during incidents
- Maintain operational documentation, runbooks, and knowledge articles
- Propose and implement improvements and minor application enhancements
- Contribute to continuous improvement of support processes and service reliability

Required Languages
English Advanced (B2)
USA CTO Schedule
7x24 Availability
Location
Bogotá and surroundin

📌 Sitecore Support Engineer (Colombia)
🏢 Softtek
📍 Colombia