(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)
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Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Here's what you will do:
- Answer support calls and document issues or requests in the feedback log.
- Attend daily meetings with developers to stay updated on app changes.
- Assist in testing new releases, document bugs, and report them.
- Monitor feedback logs for new input daily.
- Reproduce reported issues and document steps.
- Assist in preparing requirements for enhancements after discussions with management.
- Communicate with developers and other departments to troubleshoot issues.
What you need to succeed:
- Excellent English communication skills (at least C1 in spoken and written).
- Over 2 years of experience with .NET Core MVC Framework.
- Technical troubleshooting skills.
- A QA mindset and strong attention to detail.
- Ability to reproduce issues.
- Customer-oriented attitude and responsibility.
- Excellent interpersonal skills.
Great plus:
- Degree in computer science or IT.
Benefits and perks include:
- Versátil schedule and remote work.
- Inclusive international environment.
- Compensation in USD.
- Bonuses for referrals.
- Paid training and probation.
- Work-life balance.
- Supportive management focused on your growth.
- Opportunities for self-development.
About us:
SupportYourApp is a Support-as-a-Service company providing secure technical and customer support for tech companies worldwide. Operating since 2010 with 8 hubs globally, we value diversity and treat our team with care and re