Description
About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with general clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role
We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.

Key Responsibilities
- Handle routine inbound and outbound customer communications via phone, email, and chat.
- Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
- Escalate complex issues to senior team members when necessary.
- Support the team by following up on client requests, sending routine reminders,



and tracking pending communication.
- Execute accurate data entry and update customer profiles within internal database and CRM tools.
- Collaborate with internal departments to gather information required to resolve customer queries.
- Provide general administrative and operational support to the customer service team as needed.

Requirements
- Fluent English (C1/C2) and Spanish.
- 1 to 2 years of experience in remote, customer-facing roles.
- Basic familiarity with CRM platforms or customer support ticketing systems (e.g., Zendesk, HubSpot) is preferred.
- Strong verbal and written communication skills with an empathetic, customer-first mindset.
- Excellent attention to detail and ability to follow established workflows and guidelines.
- Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.

Benefits
Our Core Values at W

📌 Junior Customer Service Representative (Colombia)
🏢 VALATAM
📍 Colombia