About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading general software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

You'll provide hands on technical support to users across Kaseya,



partnering with the IT Service Desk team to resolve issues quickly and sharpen how the team operates as the company grows.

Duties and responsibilities
- Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN).
- Install and configure new hardware and software for end users.
- Work closely with other IT engineers and service desk associates.
- Diagnose and resolve software incidents across operating systems, Microsoft 365, and a range of business applications.
- Partner with ISPs and telecom providers to ensure they adhere to agreed SLAs.
- Communicate effectively with team members and across all levels of the organization (R&D;, Sales, etc.), escalating to senior IT team members when necessary.
- Take ownership of L1 and L2 issues, restoring service as quickly as possible while accurately recording, updating, and documenting requests in the IT service desk sy

📌 IT - Helpdesk Engineer (Medellín)
🏢 Kaseya Careers
📍 Medellín