Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

The Bilingual Personal Injury Intake Case Manager serves as the primary point of contact for injured clients throughout the intake and early case management process.
This is a high-volume, fast-paced role requiring daily communication with clients, medical providers,



and insurance companies while managing multiple active cases simultaneously.
The idóneo candidate is highly organized, professional, detail-oriented, and comfortable handling a large caseload while maintaining excellent client service.
Candidates who are successful in this role are able to prioritize competing demands, communicate effectively, and thrive in a performance-driven environment.
Performance Expectations
This is a high-volume client-facing position.
Successful Intake Case Managers regularly:
- Handle 50+ inbound and outbound client calls per day
- Manage multiple active cases simultaneously
- Follow up consistently with clients, medical providers, and insurance carriers
- Maintain accurate case documentation while multitasking
- Meet productivity, quality, and responsiveness expectations
- Respond professionally to clients experiencing stressful or emotional situations

Candidates who

📌 Bilingual (English/Spanish) Personal Injury Intake Case Manager (Virtual Assistant)
🏢 The Ward Law Group, Pl
📍 Bogotá