About The Role

We are looking for a highly motivated and detail-oriented Commercial Renewal Specialist to join our growing team. In this role, you will be responsible for managing the complete customer renewal lifecycle, driving customer retention, protecting recurring revenue, and supporting collections activities. You will work closely with customers and internal stakeholders to ensure a seamless renewal experience while identifying opportunities for account growth and long-term customer success.

If you are passionate about customer relationships, renewals, negotiations, and revenue retention within a B2B technology environment, we would love to hear from you.

Key Responsibilities

Manage the full customer renewal lifecycle, including renewal notifications, quote preparation, contract renewals, follow-ups, and response tracking.
Proactively engage customers regarding upcoming renewals, overdue invoices, outstanding balances, and billing-related inquiries.
Negotiate renewal terms, payment plans, and contract extensions in alignment with company policies.




Build and maintain strong customer relationships to maximize retention and minimize churn.
Identify at-risk accounts and renewal opportunities, escalating complex situations when necessary.
Identify upselling and cross-selling opportunities during the renewal process.
Respond to customer inquiries regarding subscriptions, contracts, renewals, and billing matters in a timely and professional manner.
Maintain accurate customer data, renewal activities, collections records, and account information within Salesforce CRM.
Collaborate with Sales, Finance, Customer Success, and other internal teams to ensure an outstanding customer experience.
Prepare renewal forecasts, collections reports, account status updates, and pipeline reports.
Consistently meet or exceed renewal, retention, collections, and revenue goals.

Qualifications

Required

Minimum of 4 years of experience in renewals, customer retention, account manag

📌 Commercial Renewal Specialist (Bogotá)
🏢 Contactpoint 360
📍 Bogotá