Licensed Insurance Customer Service Representative (P&C;)
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are looking for an experienced Licensed Insurance Customer Service Representative (P&C;) to support U.S.-based insurance agencies with policy servicing, quoting, renewals, and customer support.
In this client-facing role, you will work directly with policyholders, prospects, insurance carriers, and agency teams to ensure timely, accurate, and professional service. You will assist with policy updates, prepare insurance quotes, answer coverage questions, and help agencies deliver an exceptional customer experience.
We are seeking candidates who hold an active U.S. Property & Casualty (P&C;) license (resident or non-resident). If additional state licenses are required, the client will assist with obtaining them.
ResponsibilitiesPolicy Servicing
Assist clients with policy changes, endorsements, renewals, cancellations, and general servicing requests.
Respond to policyholder inquiries accurately and professionally.




Maintain detailed documentation of customer interactions and policy activities.
Ensure all servicing activities comply with agency procedures and insurance regulations.
Quoting & Customer Support
Prepare insurance quotes for new and existing customers.
Help clients understand available coverage options and policy details.
Follow up with prospects and existing clients regarding quotes and renewals.
Provide exceptional customer service through timely and professional communication.
Carrier & Agency Coordination
Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
Maintain accurate records within the agency management system.
Process policy documentation and client requests efficiently.
Collaborate with internal agency teams to ensure seamless customer support.
What Makes You a Strong Fit
You hold an active U.S. Property & Casualty (P&C;) license (resident or non-res

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