Medical Customer Service Representative (Bilingual – English/Spanish) – Remote
Healthcare Support | Patient Services | Appointment Scheduling | Customer Service
Position Type: Full-Time, Remote
Location: Remote (LATAM Preferred)
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative (Bilingual – English/Spanish) to provide compassionate, high-quality support to patients throughout their healthcare journey.
This is a patient-facing role where you’ll assist with appointment scheduling, service inquiries, billing support, and general customer assistance across phone, email, and chat. You’ll play a vital role in ensuring patients receive timely, accurate, and empathetic support while maintaining strict confidentiality and compliance standards.
If you’re bilingual, customer-focused, and passionate about helping people, this is an excellent opportunity to build a long-term career in healthcare support.
What You’ll OwnPatient Support & Communication
Respond to patient inquiries via phone, email,



and chat in both English and Spanish.
Provide accurate information regarding appointments, services, billing, and insurance-related questions.
Deliver compassionate, professional, and patient-first service during every interaction.
Ensure patients feel informed, supported, and confident throughout their experience.
Handle sensitive conversations with empathy and professionalism.
Appointment Scheduling & Coordination
Schedule, confirm, reschedule, and follow up on patient appointments.
Coordinate with internal teams to ensure seamless patient care.
Escalate urgent or complex cases appropriately.
Maintain scheduling accuracy and timely follow-through.
CRM Documentation & Compliance
Maintain accurate and detailed patient records within CRM systems.
Document all interactions according to quality and compliance standards.
Follow HIPAA, confidentiality, and data privacy requirements.
Keep communication history o

📌 Medical Customer Service Representative (Colombia)
🏢 Pavago
📍 Colombia