We are seeking a Customer Success Engineer (CSE) to serve as a pivotal technical partner for our post-purchase clients, ensuring their success and high ROI with our advanced security solutions. This role focuses on driving value, optimizing complex security infrastructures, and troubleshooting critical issues. You will act as a trusted advisor, working alongside customers to solve technical challenges and proactively monitor environment health while collaborating closely with product and engineering teams.

Responsibilities
Technical Advisory & Execution: Assist customers with product questions, write scripts, troubleshoot technical requests, and directly optimize their architecture and environment.
Proactive Health Monitoring: Identify risks and technical gaps to prevent issues before they arise.
Product Advocacy: Represent the voice of the customer and your team in ongoing product roadmap discussions.
Product Experts Collaboration:



Work together with product and engineering teams to ensure customers and partners get the most out of our products.
Digital First Strategy: Translate team technical knowledge into articles and guides to scale customer coverage and self-service.
Qualifications
5+ years of experience in Security Operations or Engineering with XSIAM and XDR/EDR environments.
Familiarity with cloud technologies and providers (such as GCP, AWS, Azure) and their use-cases.
Strong understanding of enterprise network security, cloud infrastructure, and IT systems.
Experience with Linux system administration and troubleshooting.
Proficiency in scripting with Python and/or JavaScript.
Strong communication skills with a proven track record in customer-facing roles.
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
Advanced English.

📌 Customer Success Engineer (Colombia)
🏢 Movate
📍 Colombia