Description
About Learner
Learner is an online tutoring company helping thousands of students across the U.S. reach their academic goals. As a fast-growing, fully remote company, we're looking for someone who enjoys helping people, thrives in a fast-paced environment, and isn't afraid to pick up the phone.
We're hiring a Weekend Client Support Specialist to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team.
Location Requirement: This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides.
Schedule
- Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
- Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
- 12 hours per week
- Fully remote

What You'll Do
Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors.




Responsibilities include:
- Answer inbound phone calls, emails, text messages, and support tickets.
- Assist parents, students, and tutors with routine questions and requests.
- Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
- Capture revenue opportunities by helping families restart or continue tutoring services.
- Respond quickly and professionally so every customer knows they've been heard.
- Document conversations clearly and accurately in our systems.
- Escalate more complex issues to the weekday team with detailed notes and appropriate context

Requirements
What We're Looking For
- At least one year of customer service, call center, receptionist, or other phone-based support experience.
- Excellent spoken and written English with clear, professional verbal communication skills. This role

📌 Weekend Client Support Specialist (Medellín)
🏢 Learner Education
📍 Medellín