Company DescriptionVenture Integral Solutions (VGS S.A.S.) is a leading business process outsourcing (BPO) company based in Barranquilla, Colombia, serving clients throughout the United States and other international markets. The organization provides high-quality services across customer service, sales, technical support, data entry, and back-office operations.By combining modern technology, trained professionals, and proven operational practices, VGS delivers cost-effective and customized solutions that help organizations improve efficiency, strengthen customer relationships, and support sustainable growth.Role DescriptionThe Enrollment Specialist (Sales) is a full-time, on-site position based in Barranquilla, Colombia. The specialist will support E & S Academy, a vocational training institution located in the United States that provides healthcare certification and career-training programs.The primary objective of this position is to increase student enrollments by engaging prospective students, explaining available training programs, conducting consistent follow-up, and guiding applicants through the enrollment and payment process.The Enrollment Specialist will communicate with prospective students by phone, text message, email, and other approved communication channels. This is a sales-focused position that requires persistence, confidence, professionalism, and the ability to convert interested prospects into enrolled students.Performance-based bonuses are available for employees who consistently meet or exceed enrollment goals.Key ResponsibilitiesProspective Student Engagement: Contact new and existing leads to discuss their educational interests, career goals, and training needs.Course Information: Clearly explain available courses, program schedules, tuition costs, certification requirements, enrollment procedures, and career benefits.Lead Follow-Up: Conduct frequent and consistent follow-up with prospective students by phone, text message, and email to encourage enrollment and prevent leads from becoming inactive.Enrollment Sales: Use consultative sales techniques to address concerns, overcome objections,



and convert qualified prospects into enrolled students.Student Enrollment: Complete student registrations over the phone and ensure that enrollment information is entered accurately into the appropriate systems.Tuition Collection: Explain available payment options, collect authorized tuition payments, issue payment instructions, and maintain accurate payment records.Student Portal Assistance: Help newly enrolled students access their online courses, activate their student learning portal, reset login credentials, and understand how to navigate the platform.Documentation: Maintain accurate and detailed records of calls, conversations, follow-up activities, payments, and enrollment outcomes in the company’s CRM or student management system.Enrollment Targets: Meet or exceed assigned daily, weekly, and monthly enrollment, call, follow-up, and conversion goals.Reporting: Provide regular updates regarding lead activity, enrollment performance, payment status, common objections, and opportunities to improve the enrollment process.Student Support: Provide professional assistance throughout the enrollment process and ensure a smooth transition from prospective student to active student.QualificationsPrevious experience in sales, admissions, enrollment, customer service, call center operations, or a similar results-driven position.A minimum English proficiency level of B2 or higher.Strong verbal and written communication skills in English.Ability to confidently explain course information, pricing, payment options, and career benefits.Strong persuasive, negotiation, and objection-handling skills.Comfortable making a high volume of outbound calls and conducting frequent follow-up with prospective students.Goal-oriented and motivated by performance targets, commissions,



and enrollment bonuses.Strong customer service skills, including patience, professionalism, empathy, and active listening.Ability to build rapport and maintain professional relationships with prospective and enrolled students.Strong organizational and time-management skills with the ability to manage multiple leads and follow-up deadlines.Attention to detail when processing registrations, documenting conversations, and collecting tuition payments.Proficiency with Microsoft Office, Google Workspace, CRM platforms, student management systems, or similar software.Ability to quickly learn new systems, educational programs, and enrollment procedures.Reliable attendance and the ability to work full-time on-site in Barranquilla, Colombia.Experience in education, vocational training, healthcare education, inside sales, telesales, or student admissions is highly beneficial.Preferred SkillsExperience working with prospective students or educational programs.Experience collecting payments or explaining financing and installment options.Experience using CRM systems to manage leads and track sales activities.Familiarity with online learning platforms or student portals.Demonstrated success meeting or exceeding sales, enrollment, or conversion targets.Performance ExpectationsThe Enrollment Specialist is expected to maintain a consistent level of outbound activity, complete timely follow-up with assigned leads, and actively work toward increasing student enrollment. Performance will be evaluated based on factors including:Number of outbound calls and follow-up activitiesLead response timeAppointment and enrollment conversion ratesTotal student enrollmentsTuition payments collectedAccuracy of CRM and student recordsQuality of communication and student serviceAchievement of individual and team enrollment goalsHigh-performing Enrollment Specialists may qualify for performance-based bonuses based on enrollment results.Work ArrangementFull-time positionOn-site in Barranquilla, Colombia Monday-Friday 7:30am-4:30pmPerformance-based enrollment bonuses available#J-18808-Ljbffr

📌 Admissions & Enrollment Specialist (Atlántico)
🏢 Venture Global Solutions
📍 Atlántico