We are growing our customer support team and are looking for motivated, detail-oriented professionals who enjoy helping people solve problems and creating positive customer experiences.As a Marketplace Support Specialist, you will support a fast-paced online platform serving healthcare professionals and organizations. Working primarily through email and chat, you will assist users with account access, credential verification, scheduling inquiries, background check questions, password resets, and general platform support.This is an excellent opportunity for candidates who enjoy problem-solving, communicating clearly, and working in a structured, customer-focused environment.What You'll Be DoingResponding to customer inquiries via email and chatAssisting users with account access and login issuesPerforming password resets and account recovery supportHelping users navigate platform features and processesSupporting background check and credential-related inquiriesInvestigating customer concerns and identifying appropriate solutionsEscalating complex issues to the appropriate internal teamsMaintaining accurate records and case documentationMeeting quality, productivity,



and service-level expectationsDelivering a professional and empathetic customer experience with every interactionScheduleCoverage operates between 8:00 AM and 8:00 PM Central TimeRotating schedules within operating hoursSchedule details will be provided during the hiring processCompensation & ContractUSD $5.75 per hourPaid weeklyPaid training providedFull-time opportunityIndependent ContractorWhy Join Us?Stable, long-term opportunitySupportive team environmentProfessional growth opportunitiesStructured onboarding and trainingOpportunity to develop expertise in customer support operationsRequirementsWhat We're Looking ForPrevious experience in customer service, customer support, help desk, or technical supportStrong written English communication skillsExcellent attention to detail and organizational skillsAbility to troubleshoot and resolve issues independentlyComfortable working in a fast-paced environment with multiple prioritiesStrong problem-solving and critical-thinking abilitiesProfessional, customer-focused mindsetExperience working with ticketing systems, CRM platforms, or support tools is preferredExperience with email and chat support is highly preferred#J-18808-Ljbffr

📌 Marketplace Support Specialist (Galapa)
🏢 Resolv Global
📍 Galapa