Overview Senior Telephony Engineer - Avaya (Colombia- 100% REMOTE) role at FPS Innovation Labs. 100% remote from Colombia.

Responsibilities - Develop and implement configurations based on customer telephony environment, discovery, and changing requirements including configuration of Avaya Aura System Manager, Session Manager, Communications Manager, voicemail, media servers, IM & Presence (AMM and Breeze).

- Maintain focus on foundational and emerging premise or cloud-based communications technologies such as SIP-based voice services and infrastructure.
- Work as part of a project team to implement Avaya Aura application servers and provide configuration support for adjunct equipment (IVR, CMS reporting, Call Recording, SIP PSTN services, and others).
- Conduct discovery of customer telephony environments for configuration and requirements gathering.
- Develop and deliver end-user administrator training.
- Lead technical sessions with customers to communicate network/system requirements and complete relevant data gathering forms.
- Discuss Avaya Aura network requirements and provide customer-specific information related to DHCP Scope Options and QoS.
- Lead discussions on system certificates and complete end-to-end implementation of certificates in the Avaya Aura stack.
- Lead technical resources for deployment of Avaya Aura virtualized and physical servers, including OVAs in new or upgrade environments, and communicate vm resource requirements.
- Implement features for customers based on Avaya Aura software platforms (e.g., E164 Dial Plan, shortcut dialing, SIP-based Remote Worker, call routing).
- Apply service packs/patches and perform licensing and registration tasks (PLDS, GRT) as applicable to Avaya Aura.
- Develop and execute acceptance test plans for customer Avaya Aura environments.
- Participate in establishing practices, templates, policies, tools, and partnerships to mature capabilities.




- Provide coaching and mentorship for less experienced voice engineers; ensure project delivery aligns with WTI standards and contracts.
- Maintain ongoing professional development to stay current with emerging technologies and best practices.
- Perform other duties as assigned by leadership.

Education & Experience - Hands-on experience with Avaya gateways and related server technologies; knowledge of Avaya core products (CM, Session Manager, System Manager, Gateways, LSP/ESS) and networking.

- Experience with Avaya Server technologies (Linux, ESXi) and using Linux commands for log searches.
- Trunk monitoring skills;

experience with complex dial plans, auto-attendants, and wide-range configuration tools.

- Experience with QoS, contact centers, Equinox, Breeze, presence, and related Avaya solutions; remote worker deployment and troubleshooting
- UcaaS and on-prem deployments.
- Solid understanding of DHCP scopes, DNS, and split-horizon DNS
- AES implementation and troubleshooting
- TSAPI, CVLAN, DMCC experience preferred.
- Excellent collaboration skills across teams and experience with remote access tools (VPN, Nectar, web-based tools).

Qualifications - Bachelor's degree or equivalent

- Master’s preferred. Tech-focused field is desirable; relevant work experience considered in lieu of degree.
- 8+ years delivering Avaya Aura engagements; 4-7 years delivering complex telephony projects; 5+ years working with business stakeholders; 1+ year with Avaya Equinox conferencing; 2+ years with Equinox soft clients.
- Advanced to expert knowledge of Avaya Aura servers and products;

certifications such as ACIS, ACSS are desirable

- VMware certifications preferred; other certifications a plus.
- MS Project/Office proficiency and ability to present to stakeholders. Other information - Locations include Bogotá, Colombia
- Fully Remote.
- Industry: IT Services and IT Consulting.
- Employment type: Full-time
- Senior/ Mid-Senior level.

📌 Senior Telephony Engineer - Avaya (Colombia- 100% REMOTE) (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá