Salesforce Experience Architect, AI and Agentforce (Solution Architect) - Work Experience 3+ years consulting/architecture roles - Remote Job This is a remote position. We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.

You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.

Key Responsibilities - Serve as a trusted advisor, providing industry best practices and architectural guidance.

- Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
- Apply an experience-design mindset to craft intuitive, user-friendly solutions.
- Define customer roadmaps that balance quick wins with long-term strategic value.
- Create design specifications, solution blueprints, and technical documentation.
- Translate business requirements into well-architected, scalable solutions.
- Coach and mentor junior consultants and technical team members.




- Stay updated on emerging Salesforce capabilities and GenAI advancements.

Requirements Required Qualifications - 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.

- 5+ years of CRM industry experience.
- Strong ability to drive requirement gathering workshops.
- Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
- Hands-on experience with at least one: Agentforce or another Generative AI platform.
- Ability to design and optimize business processes across diverse systems.
- Ability to communicate solution value using storytelling and ROI mapping.
- Comfortable using flowcharting tools (e.g., Lucidchart).
- Experience leading cross-functional teams and delivering exceptional end-user experiences.
- Strong willingness and ability to learn new technologies quickly.

Preferred Skills - Experience defining robust testing frameworks for GenAI solutions.

- Familiarity with prompt engineering and LLM-based design.
- 100% remote role within Colombia.
- Flexible schedule based on trust and deliverables (not strict 9–5).
- Work with integral AI, Salesforce, and automation experts.
- Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.
- Collaborative environment with constant knowledge-sharing and team support.

📌 Salesforce Experience Architect, AI and Agentforce (Solution Architect) (Colombia)
🏢 Xnrsolutions
📍 Colombia