At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.
Job Function: Customer Management
Job Sub Function: Customer Service Operations
Job Category: Professional
All Job Posting Locations: Bogotá, Distrito Capital, Colombia
Job Description
Overall purpose of job: The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders.
He/she handle chat and calls, collaborate in implementing process improvements, and support audits.
In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes.
This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.
Essential duties and responsibilities
Manage interactions, queries, and requests from internal and external customers.
Creation, processing and tracking of orders.
Scheduling deliveries and appointments
Chat and call attention.
Analyze customer service data to identify trends and areas for improvement.
Audit support
Solve issues related to: Orders, account inquiries,



Service issue & Dispute management, Returns, etc.
Contribute to the resolution of more complex problems.
Identification of improvement opportunities.
Participation in projects and initiatives
Champions in processes related to customer service.
Special requirements
Customer Relationship Management Returns or Recalls Processing End-to-End Process Understanding Customer or Channel Understanding Analytics & Problem Solving Compliance Orientation Environment Health & Safety Project Management Other features of the job:
Job location: The analyst will be in Bogota, Colombia
Job Requirements Essential knowledge and skills
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications.
Project Management Analytics & Problem Solving Customer Relationship Management Core competencies required for this role: Technical skills: MS Office, SAP, Salesforce Office skills: Standard office telephone, Email, Outlook Language: Portuguese Mandatory Continuous Improvement Required Skills: Preferred Skills:
At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at /.
#J-*****-Ljbffr

📌 Customer Service Specialist Latam (Bogotá)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Bogotá