Customer Account Supervisor (English Support)
The ideal candidate will possess a strong desire and passion to lead, coach, and develop others.
This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance.
Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role.
Full-time
Closes 17/06/2026
A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable.
The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift, between the hours of 07:00 and 08:00 the next day (this may change if needed
Preferred Skills and Experience
Leading and developing advisors through effective coaching and mentoring.
Enhancing the customer journey through strategic departmental development.
Analysing customer feedback and performance metrics to identify areas for enhancement.
Supporting the ongoing management of the department and collaborating with other teams to ensure seamless operations.
Fostering a positive team culture that encourages collaboration and high performance
What you will be doing
Proven ability to work on your own initiative and maintain high standards under pressure.
Excellent written and verbal communication skills, with the ability to interact clearly and concisely with peers and senior management.
Passion for coaching and developing others.
Advanced analytical skills to interpret performance data and drive improvements.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Strong problem-solving skills and a customer-centric approach.
Experience in handling escalated customer inquiries and issues.
Life at bet365
We are a unique general operator with passion and drive to be the best in the industry.
Our values form the foundation of culture and shape the unique way that we work.
People are our superpower and we support you to be the best you can be.
Life Insurance
Birthday Off
Bonus Scheme
Employee assistance program
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