About Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies.
We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group, a integral technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth.
Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.
As an Account Manager / Customer Success Professional at Simpro Group, you will play a critical role in driving customer retention, relationship growth, and overall client success.
You will manage a portfolio of customers, acting as a trusted advisor while helping clients maximize the value of Simpro's solutions.
This position is ideal for commercially minded professionals who enjoy customer engagement, portfolio growth, and building long-term strategic partnerships.
Key Responsibilities Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.
Serve as the primary point of contact and customer advocate within Simpro.
Identify and close expansion opportunities: develop a deep understanding of clients' businesses and goals to identify opportunities for upsell and cross-sell; manage the entire expansion sales cycle from identification through progression and close to meet and exceed monthly and quarterly expansion/renewal targets.
Guide customers throughout their journey with Simpro Group solutions, help clients maximize software adoption and product utilization, identify workflow inefficiencies and recommend process improvements,



promote awareness of platform capabilities, resources, and best practices.
Explain technical concepts in a simple and customer-friendly manner, act as a strategic advisor focused on measurable business outcomes, and deliver proactive recommendations that improve customer performance and engagement.
Collaborate closely with Sales, Support, and Product teams; ensure customer needs, feedback, and challenges are addressed effectively and support internal alignment to deliver seamless customer experiences.
Committed to working on night shifts: 5:00 PM – 2:00 AM.
Requirements 3+ years of experience in B2B account management roles, customer success, or other sales related client-facing roles preferably within a SaaS company/industry.
Commercial mindset with the ability to identify growth opportunities and contribute to revenue expansion.
Experience managing large customer portfolios with structured engagement cadences.
Advanced fluent English Level and solid communication, relationship‐building, and stakeholder management skills.
Tech‐savvy with the ability to communicate technical concepts clearly and effectively.
Highly organized, proactive, and comfortable working in fast‐paced environments.
Customer‐first mindset with passion for delivering measurable value and long‐term success.
Ability to work collaboratively within global and cross‐functional teams.
Benefits Competitive salary in Colombian pesos (COP) + exciting commissions.
35% surcharge on the hourly rate from 7pm – 6am.
Private medical insurance.
International environment supporting global account management.
Transportation: home drop-off service after late shifts ending at 2:00 AM.
Continuous training and mentoring.
Opportunity to work with a leading global IT company.
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📌 We Are Hiring Account Management Roles - Night Shift (Medellín)
🏢 Roca Alliances
📍 Medellín