COMPANY:

Marsh

DESCRIPTION:

We are seeking a talented individual to join our Insurance Services team at
Marsh. This role will be based in Colombia (Bogota). This is a hybrid role that
has a requirement of working at least three days a week in the office.

In this role you will be part of a dynamic team handling complex and diverse
insurance tasks. You will gain excellent exposure to insurance processes,
enhance your insurance knowledge, and build client management skills. The role
includes comprehensive training and clear milestones to help you become
proficient within your first 90 days. Work schedule is from 10:00 am to 7:00 pm.

We will count on you to:

• Contribute to achieving Service Level Agreements (SLAs), Key Performance
Indicators (KPIs), and business objectives
• Ensure compliance with internal targets related to error reduction, quality
checking, and processing
• Develop and maintain productive relationships with CE/Broker and Policy
Servicing teams
• Ensure all documentation complies with Marsh Procedures, Compliance Standards,
and regulatory guidelines





• Prepare Proof of Insurance documents timely and manage workflow coordination
within MMA Teams.
• Manage own queue of work to ensure timely delivery as per SLA and escalate
delays or queries appropriately
• Maintain performance standards and update reports regularly based on
predefined templates
• Adhere to company policies and compliance requirements, including data
security and regulatory frameworks

What you need to have:
• Prior work experience, preferably 2-4 years in administrative roles and
customer service, ideally within the insurance or insurance broking domain.
• Good command of spoken and written English, along with local language
proficiency
• Strong organizational skills with ability to prioritize and manage multiple
tasks under tight deadlines
• Basic knowledge of MS Office and willingness to learn and adapt to changes
• Graduate degree with superior comprehension and articulation ski
? Client Services and Administrative Analyst (Bogotá)
? Marsh McLennan
? Bogotá

📌 Client Services And Administrative Analyst (Bogotá)
🏢 Reconocida empresa
📍 Bogotá