Overview
Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.
Responsibilities
Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
Resolves at least 82% of service calls upon completion of training and territory assignment.
Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.





Maintains parts inventory and achieves exemplary levels of inventory control and usage.
Completes all required administrative functions in an accurate and timely manner.
Cooperates with fellow workers and management to achieve Branch service goals.
Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
Performs other duties as prescribed by the Branch Field Service Manager
Position Requirements
1-3 years of experience copier repair or repair and maintenance of electronic equipment.
High School Diploma or equivalent mandatory.
Technical vocational schooling preferred (electronics or electro-mechanical)
Must possess CompTIA A + certification.
About Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solut
? Field Technical Service Representative 2 (Colombia)
? Sharp Electronics
? Colombia

📌 Field Technical Service Representative 2 (Colombia)
🏢 Importante grupo
📍 Colombia