Concentrix is hiring a Supervisor, Integral Service Desk to oversee daily Level 1 operations for IT support, including desktop and application issues, across rotating shifts. You will lead Service Desk Technicians, ensure accurate ticketing, and drive SLA adherence while maintaining high customer satisfaction.
The role requires 2–5 years in IT Service Desk with supervisory experience, a bachelor’s degree in IT or related field, and strong ITIL incident-management knowledge.
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📌 Global Service Desk Lead | 24/7 IT Support & SLA Champion (Valle de Aburrá) (Colombia)
🏢 Concentrix
📍 Colombia
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