Customer Success Manager – TapClicks

Position Summary

TapClicks is seeking a highly motivated Customer Success Manager (CSM) to build and maintain strong relationships with our customers, ensuring they achieve maximum value from our platform. The CSM serves as a trusted advisor, helping customers optimize their use of TapClicks solutions while driving product adoption, customer satisfaction, retention, and growth.

The idóneo candidate is customer-focused, consultative, data-driven, and passionate about helping marketing organizations succeed through technology.

Key Responsibilities

Customer Relationship Management
- Serve as the primary point of contact for a portfolio of customers throughout their lifecycle.
- Develop trusted advisor relationships with key stakeholders and executive sponsors.
- Conduct regular business reviews to align customer goals with platform capabilities.
- Understand customer business objectives, challenges, and success metrics.

Customer Adoption & Success
- Drive product adoption and utilization through strategic guidance and best practices.




- Develop success plans that support customer goals and desired outcomes.
- Monitor customer health indicators and proactively identify opportunities and risks.
- Ensure customers are maximizing the value of TapClicks products and services.

Retention & Growth
- Partner with Account Management and Sales teams to identify expansion and upsell opportunities.
- Support customer renewal efforts by demonstrating ROI and business impact.
- Reduce churn by proactively addressing concerns and mitigating risks.
- Maintain high customer retention and satisfaction scores.

Cross-Functional Collaboration
- Collaborate with Product, Support, Professional Services, and Sales teams to advocate for customer needs.
- Escalate and coordinate resolution of customer issues when necessary.
- Provide customer feedback to internal teams to influence product improvements and roadmap priorities.

Performance & Reporting
-

📌 Customer Success Manager (Colombia)
🏢 Tapclicks
📍 Colombia