Bilingual Operations & Scheduling Virtual Assistant (English / Spanish)

Remote | Full-Time

Salary: COP $2,300,000 + Transportation Allowance

Schedule: Monday to Friday, 12:00 PM - 8:00 PM

About The Role

We're looking for a highly organized and detail-oriented Bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations. This role is adecuado for someone who enjoys structure, thrives in fast-paced environments, and can effectively manage multiple priorities while maintaining professional communication with employees and managers.

ResponsibilitiesSchedule & Shift Coordination

- Review daily and upcoming schedules.
- Support shift updates, call-outs, and coverage needs.
- Coordinate replacement coverage and communicate schedule changes.
- Confirm shift details, including time, location, and assigned employee.
- Maintain accurate scheduling records.

Operations Support

- Follow up on employee availability and attendance.
- Send reminders and operational updates.
- Maintain spreadsheets, trackers, and operational notes.
- Support additional day-to-day administrative tasks.

Connecteam Administration

- Review shifts, punches, and attendance information.
- Follow up on missing clock-ins and attendance issues.
- Update notes and scheduling details.
- Flag discrepancies requiring management review.

Communication & Follow-Up

- Communicate professionally with employees and managers in both English and Spanish.
- Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns.




- Keep management informed about pending items and completed tasks.

Requirements

- Fluent English and Spanish (written and verbal)
- Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles
- Strong attention to detail and ability to follow processes
- Excellent organizational and follow-up skills
- Ability to prioritize urgent matters and manage multiple tasks
- Comfortable working with spreadsheets and online systems
- Professional written communication skills

Preferred Qualifications

- Experience with Connecteam or similar workforce management systems
- Experience supporting service-based industries such as cleaning, staffing, healthcare, transportation, or field operations
- Experience managing schedules, attendance follow-up, and coverage coordination
- Experience with Google Sheets and Excel

What We're Looking For

- Detail-oriented and process-driven
- Reliable and responsive
- Strong written communication skills
- Good judgment and problem-solving abilities
- Ability to work independently after training
- Comfortable with accountability and structured processes

Why Join Us?

- 100% Remote
- COP $2,300,000 + Transportation Allowance
- Monday to Friday | 12:00 PM - 8:00 PM
- Stable and growing work environment
- Collaborative team culture

If you're organized, proactive, and enjoy keeping operations running smoothly, we'd love to hear from you!

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📌 Bilingual Operations & Scheduling Virtual Assistant (Remote) (Colombia)
🏢 Ram BPO
📍 Colombia