Responsibilities

- Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities
- Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights
- Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations
- Define future‑state customer journeys and experience roadmaps that guide execution
- Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams
- Act as the subject‑matter expert for end‑user needs throughout consulting engagements
- Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans
- Support the translation of experience strategy into measurable outcomes and implementation guidance

Qualifications





- Experience leading customer or user experience strategy within consulting or transformation engagements
- Hands‑on experience conducting qualitative research such as interviews, observations, or ethnographic studies
- Proven ability to synthesize research into clear insights, experience frameworks, and strategic recommendations
- Experience creating customer journey maps, experience maps, and future‑state concepts
- Ability to facilitate structured workshops using design thinking or experience‑led methods
- Demonstrated collaboration with cross‑functional teams including strategy, design, analytics, and technology
- Experience acting as an advocate for the end user throughout project delivery

📌 Customer Experience Consultant (Bogotá)
🏢 Jobtailor
📍 Bogotá