A fast-growing SaaS company is hiring a Senior Delivery Manager to join its LATAM team. This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.You'll own a portfolio of retail and supply chain customers across LATAM, using your retail expertise to drive adoption, satisfaction, and real long-term value. You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.What you'll doCustomer portfolio management- Own a book of retail accounts and keep them healthy, satisfied, and renewing- Run regular check-ins, QBRs, and strategic planning sessions- Watch how customers are using the product and spot risks and growth opportunities early- Retain and grow accounts through structured engagement and measurable valueRetail strategy and execution- Bring your retail knowledge into customer conversations: inventory planning, demand forecasting, replenishment, assortment, pricing, and promotions- Help customers translate the software into better day‑to‑day retail decisions- Track results and tie them back to real business outcomesOnboarding and delivery- Lead customer onboarding from start to finish and make sure go‑lives go smoothly- Work with cross‑functional teams (TAMs, engineers) to deliver on time and on scope- Track milestones, dependencies,



and risks closelyCustomer growth and expansion- Find upsell and expansion opportunities through your ongoing relationships- Partner with Sales and Account teams to support growth- Focus on measurable outcomes and long‑term ROICross‑functional collaboration- Work with Product, Engineering, Support, and Data to solve problems and put solutions in place- Turn customer feedback into useful input for internal teamsReporting and visibility- Keep records clean in HubSpot and share updates over Slack and internal reports- Give leadership a clear picture of customer health, risks, and key metricsWhat you'll need- 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company, with a clear focus on retail customers- Hands‑on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotions- Bachelor's degree required (Industrial Engineering preferred)- Spanish at native level- Fluent English, written and spoken- Strong analytical skills and solid Excel (SQL a plus)- Great communication, relationship management, and organizational skills- Comfortable juggling priorities and working across teamsNice to have- Consulting or ERP implementation background- Experience with retail fashion or inventory management software- Fintech or SaaS experience (helpful if your retail background is on the lighter side)Engagement terms- Contract type: Independent contractor (freelance / invoicing basis)- Location: Remote, based in Colombia or Mexico (other LATAM countries considered)- Travel: Occasional travel to customer sites requiredIf you know retail from the inside and want to turn that into real value for customers (and a real career step), this is the kind of role where that shows up quickly.#J-18808-Ljbffr

📌 Senior Delivery Manager (Cali)
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📍 Cali