Charles Towne Plumbing

Location: Remote - Colombia preferred

Charles Towne Plumbing is a family-owned residential plumbing service company serving Charleston and the surrounding Lowcountry. We are known for responsive service, Southern hospitality, and doing the job right the first time. Our team supports homeowners with professional plumbing solutions while creating a positive, organized, and team-focused work environment.

Virtual Assistant

Charles Towne Plumbing is looking for a reliable, detail-oriented Virtual Assistant to support daily office, scheduling, customer service, and administrative tasks. This role is idóneo for someone who communicates clearly, stays organized, learns software quickly, and enjoys helping a busy home service team run smoothly. You will help keep customers informed, support the service team, manage follow-ups, and assist with administrative processes that help the company deliver an excellent customer experience.

Key Responsibilities

- Answer and respond to customer calls, emails, messages,



and service inquiries.
- Schedule, confirm, and update appointments for plumbing service calls.
- Support dispatching and communication between customers, technicians, and management.
- Enter and update customer information, job notes, invoices, and service details.
- Follow up with customers after service visits, estimates, or pending approvals.
- Assist with CRM updates, reporting, data entry, and administrative organization.
- Help track leads, missed calls, and open opportunities.
- Maintain professional, friendly communication that reflects Charles Towne Plumbing's customer-first values.
- Support the Service Manager and ownership team with daily operational tasks as needed.
- Assist with basic marketing tasks, including creating or updating simple graphics, flyers, social media posts, and branded materials.
- Use Can

📌 Virtual Assistant (Colombia)
🏢 Charles Towne Plumbing
📍 Colombia