Description
U.S.-based EV infrastructure company seeking a Customer Success Manager to support Enterprise Post-Sales Onboarding

Location: Remote
Time-Zone: U.S. Central Time (CST)
Terms: Full-time, Independent contractor
Compensation: $1,200/month, negotiable based on experience

ABOUT THE ROLE:
A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success.
The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. After a deal is signed, the Post-Sales team takes ownership of the customer journey; from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support.
With hundreds of properties in various onboarding stages, the team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups.



These essential steps ensure customers move efficiently toward activation and long-term success.
In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation.

ABOUT YOU:
- You are a highly organized operator who thrives in fast-moving environments with lots of moving pieces
- You are naturally curious and take the time to understand how systems, tools, and processes work - not just what to do, but why it’s done that way.
- You are strong at follow-up and know how to keep customers and internal teams moving without things getting stuck
- You are proactive, detail-oriented, and move quickly when something needs attention
- You enjoy solving operational

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