Technical Account Manager (TAM) – Colombia

Alarm.com, a rapidly growing, entrepreneurial technology company, seeks a Technical Account Manager (TAM) to join our talented international team working from Bogota. The two main areas of focus of a TAM are:

- Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.
- Managing a subset of Alarm.com’s key international partners to ensure they efficiently utilize the full suite of Alarm.com services and tools. This includes everything from backend integrations to customer support tools to end‑user features.

We’re searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners.

RESPONSIBILITIES

- Provide valuable ongoing product support and training to partners via webinars and on‑site.




- Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
- Represent Alarm.com at various trade shows and events.
- Demonstrate in‑depth and current understanding of all existing and new Alarm.com product release features to respond to partner inquiries properly.
- Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
- Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
- Drive the adoption of key tools that have an impact on the business operation of partners.
- Other duties as assigned.

REQUIREMENTS

- BA or BS in Engineering, Math, or sciences preferred.
- The ability to communicate in English with vendors and internal teams, both in writing

📌 Technical Account Manager - LATAM (Bogotá)
🏢 Alarm.com
📍 Bogotá