INBOUND AGENT

BARRANQUILLA,
Colombia [CO]

Center Source.

Center Source is the world’s first Business Process Outsourcing
(BPO) firm, specializing in BitCoin payment support. Companies large and small
are increasingly offering consumers cryptocurrency as a payment option. Center
Source delivers world class support for all phases of the cryptocurrency
payment value chain. We are looking for Customer Service professionals to
manage customer queries and complaints.

Customer Service Representative

What you ´ll achieve
As a Customer Service
associate you will be able to solve customer questions and complaints by acting
as the trusted advisor; you will be the voice of the customer. Through calls
you will need to record all our customers interactions provide accurate, valid, and complete information by using the right
methods.



Your focus will be on delivering a positive customer experience and
build customers trust during each interaction.
Essential Requirements:
- Ability to read, write and speak English.
- Comfortable using computers.
- Versátil to work in different shifts, adapt to
changes and work in a fast-paced environment.
- Be able to handle higher contacts during the
peak seasons.
- Solves problems for customers with challenging
expectations (often escalated or irate).
- Ability to multi-task, prioritize, and manage
time effectively.
- Build sustainable relationships and trust with
customers through open and interactive communication.
- Meet KPI metrics the organization requires.

📌 Inbound Agent (Barranquilla)
🏢 Center Source
📍 Barranquilla