Schedule: Full-Time | 40 Hours | Monday - Friday | US Timezone
Contract Type: Independent Contractor

About the Role

We are seeking an experienced Chronic Care Management (CCM) Specialist - Patient Ally Proficiency to join a growing healthcare team. This role is idóneo for someone with hands-on U.S. CCM experience who is passionate about supporting patients through ongoing care coordination and proactive follow-up.

As a CCM Specialist, you will play a key role in improving patient outcomes by conducting routine follow-up calls, documenting patient interactions, coordinating care activities, and maintaining accurate patient records. The ideal candidate is organized, self-motivated, bilingual, and comfortable working independently in a fully remote environment.

Key Responsibilities
- Conduct Chronic Care Management (CCM) follow-up calls with eligible patients.
- Build positive relationships with patients and encourage ongoing engagement in their care plans.
- Accurately document all patient interactions and care activities within established timelines.




- Maintain and update CCM tracking logs using Google Drive and Google Sheets.
- Utilize Office Ally as the primary Electronic Health Record (EHR) system.
- Coordinate patient care activities and ensure all required documentation is complete and compliant.
- Monitor patient progress and escalate concerns to the appropriate clinical team when necessary.
- Collaborate with providers and other healthcare professionals to support continuity of care.
- Maintain strict HIPAA compliance and protect patient confidentiality at all times.
- Perform additional administrative and care coordination duties as assigned.

Required Qualifications
- 1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM).
- Experience conducting patient follow-up calls and coordinating ongoing patient care.
- Proficiency with Google Drive and Google Sheets for patient tracking and workflow management.
- Experience using Office All

📌 Chronic Care Management (Colombia)
🏢 SnappyCX
📍 Colombia