? We're Hiring: Employee Relations Associate ?

? Location: Barranquilla, Colombia

? Modality: On-site

? Employment Type: Full-time

? Schedule: Monday to Friday, 9:00 AM - 6:00 PM EST

?️ English Requirement: Advanced English (C1)

? Education: High School Diploma or Equivalent

? Experience: 1-2 years

About the Role

We are looking for an Employee Relations Associate to join our team in Barranquilla, Colombia . This role supports employees, clients, and internal departments through phone, email, and live chat communications. The idóneo candidate is detail-oriented, analytical, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

✅ Answer and manage inbound calls professionally

✅ Respond to employee and client inquiries via email and live chat

✅ Troubleshoot and resolve employee portal issues

✅ Assist with password resets, onboarding, paystub requests, and W-2 inquiries





✅ Research and resolve employee and client concerns

✅ Escalate complex issues to supervisors when necessary

✅ Utilize internal knowledgebase resources to provide accurate information

✅ Maintain detailed and accurate documentation of all interactions

✅ Follow established customer service standards and compliance guidelines

✅ Meet productivity and quality performance metrics

Requirements

✔ Minimum 1 year of experience in a BPO or contact center environment

✔ Typing speed of at least 30 WPM

✔ Strong customer service and communication skills

✔ Excellent documentation and data entry accuracy

✔ Ability to work under pressure and manage multiple priorities

✔ Empathetic, professional, and customer-focused approach

✔ Comfortable interacting with diverse personalities

📌 Relationship Associate (Área metropolitana de Barranquilla)
🏢 Solvo Global
📍 Área metropolitana de Barranquilla