UnifyCX is growing! We are looking for an extraordinary Operations Manager to join our motivated and ambitious team.
What Will You
Do? As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. You will directly oversee the management team to ensure high-quality performance and effective operations.
You will serve our customers through the development and implementation of the best cell center methods and procedures. You will also recommend and implement process improvements that lead to operational cadence. You will report directly to the VP of Service Delivery.
This key leadership position will drive operational excellence in all ways across this specific client with a concentrated focus on developing and instituting processes that improve the customer and client experience. In addition to building a strong team and great customer experience, the OM will influence efficiencies for improved bottom-line performance. Areas of focus include productivity, contract management, attrition improvement, and meeting and exceeding KPI targets.