Unify CX is looking for an extraordinary Operational Readiness & Communication Specialist to join our motivated and ambitious team.

What Will You Do?

As the Operational Readiness & Communication Specialist, ensures the operations team acquires the tools, skills and documentation needed to successfully execute a newly completed project. The Operational Readiness & Communication Specialist performs readiness assessments, coordinates, and communicates the activities of projects with relevant stakeholders to ensure progress and successful execution. This role requires a deep understanding of our business operations and objectives. This role works collaboratively with stakeholders to ensure that all staff are operationally and systematically ready within deadlines and deliverables. This person is responsible for the collection, review, development, documentation, and communication of information to all internal and client team members. The following Operations and Systems include but are not limited to order entry process, support, IDA, KDB,



field communications, job aids, day to day changes, various troubleshooting applications, phone systems, workforce management staffing, and training. The position is an onsite role at our Barraquilla location.

In this role, you will:

- Work collaboratively with the client, site operations leaders, training, and WFM to ensure readiness to support the initiatives, changes, and actions for product releases, tool enhancements, process creation, and/or changes, etc.
- Evaluates channel impact, capacity requirements, tools effectiveness, training, communications, and reporting needs.
- Captures and challenges requirements.
- Determine the actions required to successfully execute and tactically coordinate those actions.
- Collaborates with other readiness teams, product teams, project implementation teams and the operations teams in reviewing upcoming initia

📌 Operational Readiness & Communication Specialist (Barranquilla)
🏢 unifyCX
📍 Barranquilla