Company:
Marsh

Description:

Description
At Marsh McLennan, we are seeking a Business Process Specialist to join our team. The selected candidate will be responsible for analyzing, designing, and optimizing key business processes, primarily within the Marsh Risk segment, ensuring alignment with strategic objectives while leading transformation and operational efficiency initiatives.

The Role: Business Process Specialist
- Ensure proper documentation of processes, policies, and operational procedures.
- Establish performance indicators (KPIs) and process metrics for monitoring and control.
- Identify, document, and redesign business processes to improve efficiency, quality, and regulatory compliance.
- Actively participate in the definition, planning, and management of process-related projects, serving as a bridge between business and technology teams.
- Lead continuous improvement initiatives applying standard methodologies (knowledge and/or certifications in Lean Six Sigma will be considered a plus).




- Coordinate workshops and information-gathering sessions to understand the current state (As-Is) and define the target operating model (To-Be), including follow-up on action items.
- Collaborate with cross-functional and multicultural teams in the implementation of new tools and solutions supporting process management.
- Participate in change management initiatives to ensure adoption of defined processes.
- Negotiate deadlines and track pending actions with regional and international teams.
- Develop regional project timelines based on inputs from local teams.

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Requirements
- Minimum 4+ years of experience in business process definition, analysis, and optimization.
- Advanced English proficiency, only CV’s in English will be considered
- Experience in the insurance, financial services, or consulting sector.
- Strong knowledge of project management methodologies (PMI, Agile, Scrum, Kanban).
- Excellent stakeholder management and communication skills.
- Experience

📌 Business Analysis (Bogotá)
🏢 Marsh McLennan
📍 Bogotá