Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of general finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

About the Role

As a Junior Enterprise Application Administrator, you will act as Level 2 support within our Platform Engineering organization—bridging the gap between the Service Desk (Level 1), internal users, and senior Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills, and a strong learning mindset over years of experience.

What You’ll Do In this role, you will:

Serve as Level 2 support for enterprise applications, primarily Jira and Confluence

Triage, investigate, and troubleshoot issues escalated from the Service Desk

Clearly communicate issues, progress, and resolutions to users and technical teams





Escalate more complex problems to Platform Engineers with strong documentation and context

Test applications following major releases using existing test cases

Look for opportunities to improve processes, including reducing manual tasks and supporting automation

Document solutions, learnings, and common issues to improve future support

Work closely with global teams across Poland, India, and the United States, using English daily

Tools & Technologies

Primary focus

Jira (Data Center and/or Cloud)

Confluence (Data Center and/or Cloud)

Exposure to the following is helpful but not required:

ServiceNow

Datadog

OpsGenie

GitHub

Atlassian and third‑party apps (e.g., Automation, ScriptRunner, Comala, ConfiForms)

Integrated solutions such as Advanced Roadmaps or Insight

You do not need prior experience with all tools listed. Willingness to learn is more important than prior expertise.

Qualifications

What We’re Looking For

This role is a strong fit if you:

Have 0–2 years of experience, including internships, co‑ops, or entry‑level roles

Have at least 1 year of hands‑on experience supporting applications, systems, or internal users

Are a graduate or graduating by December 2025

Are fluent in English and comfortable communicating with global teams Enjoy troubleshooting, problem‑solving, and figuring out how systems work

Ask questions, collaborate well with others, and share ideas

Are looking to grow into a longer‑term career in Platform Engineering or technical support

Work Environment & Onboarding

Location: Bogotá, Colombia

In‑office: 4 days per week

Schedule: Early start times (~7:00 AM local) to align with European teams

What will make you stand out:

Experience reporting and writing JQL filter queries

Previous Agile experience in a corporate environment

Bitbucket user and project administration

Some experience with Groovy

Prior experience using git and review process

All application materials should be submitted in English

📌 Junior Enterprise Application Administrator - Jira/Confluence (Bogotá)
🏢 StoneX Group
📍 Bogotá