Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast‑evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

IT Service Delivery Coordinator

Scope: Full Time | Office: Urabá - Antioquia | On site

Day‑to‑day Responsibilities

- Oversee and coordinate Help Desk, On‑site Support, and IMAC operations
- Ensure compliance with SLAs, metrics, and service standards




- Manage and track tickets using ITSM tools
- Generate performance, trend, and quality reports
- Coordinate training, document processes, and enforce policy compliance

Qualifications

- Technical or technologist degree in systems or related field, with previous experience in Service Desk or remote technical support environments
- Experience coordinating or supervising IT support operations
- Strong understanding of ITSM processes and service delivery models
- Hands‑on experience with ticketing and reporting tools
- Ability to analyze metrics, trends, and operational performance
- Strong communication and stakeholder management skills

Benefits

- Comprehensive health and well‑being programs
- Continuous learning and career development opportunities
- Performance‑based incentives
- Versátil and hybrid work models

Accommodations

📌 IT Service Delivery Coordinator - Urabá (Colombia)
🏢 Segment (Twilio)
📍 Colombia