Language Requirements: Fluent English (strong conversational skills)
We are seeking a skilled L1 Support Representative with strong customer service and technical troubleshooting abilities to join our growing Helpdesk team. You will play a key role in diagnosing and resolving software and hardware issues remotely, ensuring excellent service and customer satisfaction across all support channels.
Key Responsibilities:
-
Respond to inbound support requests via voice, email, and messaging platforms
-
Communicate clearly and effectively with customers to resolve technical issues
-
Troubleshoot and resolve AlohaPoS and other point-of-sale (PoS) hardware/software issues
-
Assist clients remotely using support tools and ticketing systems
-
Determine when hardware replacements are necessary and process orders or RMAs
-
Accurately document and track issues using the companys ticketing and ERP systems
-
Maintain a customer-first approach and drive for resolution efficiency
Must-Have Qualifications:
-
High school diploma or equivalent
-
Fluent English with strong spoken and written communication skills
-
Strong interpersonal and problem-solving skills
-
Experience providing remote technical support
-
Familiarity with PoS systems, especially AlohaPoS, is a plus
-
Knowledge of relevant software and hardware systems
-
Ability to work well with a diverse team and adapt to various client personalities
📌 Support Representative (Bogotá)
🏢 Nearshore Business Solutions
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.