Work Setup: Remote

Salary: COP 3,300,000 + 150,000 Remote Work Allowance and Legal Benefits

Equipment: Company Provided

Start Date: ASAP

Schedule: 8:00 AM to 5:00 PM Colombia Standard Time | Monday - Friday or Tuesday - Saturday The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like?

Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat

Provides in-depth information about products and services to customers

Resolves complex customer issues in a timely and efficient manner

Follows up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization’s CRM

Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently

Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues

Adhere to company policies and procedures





Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed to resolve customer issues

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned What are the required qualifications of a Customer Service Representative?

2 years of previous customer service experience, preferably in a call center environment

Strong communication skills, both verbal and written

Knowledge and experience with a CRM preferred

Proficient in using computers and various software applications

Hubspot experience is a plus Ninja Perks and Benefits

Competitive compensation

Adherence to government-mandated benefits

Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/QYgwFEFrptm617iki9qHM

📌 Customer Service Representative (Colombia)
🏢 SupportNinja
📍 Colombia